Shipping & Returns
Free carbon-neutral delivery over $150 and prepaid 30-day returns for unworn garments with original tags.
Support
Care, fit, shipping, and wholesale help.
Find the practical details behind every order: delivery timelines, return windows, garment care, fit guidance, and partnership information for retailers.
Support Topics
Help before and after checkout
Fit & Sizing
Every garment includes measurements and fit notes. Our advisors can help translate preferred brands into ATELIER NOVA sizing.
Garment Care
Fiber-specific care cards cover washing, steaming, storage, and repair recommendations for longer garment life.
Need a quick answer?
Our support team responds within one business day. Wholesale and press inquiries are routed to dedicated specialists.
Get In Touch
Wholesale & Support Inquiries
ATELIER NOVA Client Services
For order help, fit guidance, repairs, wholesale programs, and press requests, send a concise note and our team will route it to the right specialist.
support@ateliernova.com
+1 (212) 555-0189
47 Bond Street, Suite 3B, New York, NY 10012
FAQ
Common questions
In-stock orders leave our warehouse within 1-2 business days. Express 2-day options are available at checkout.
Yes. Exchanges are free within 30 days for unworn garments with tags attached.
Yes. Select boutiques can apply for seasonal wholesale access, dropship support, and dedicated account management.
Minor repairs on stitching, buttons, and hardware are complimentary for the life of the garment.